Return Policy

All products purchased on Tecno Official Website can be returned for free within 21 days after delivery, with the following terms and conditions:

If the product received is not as advertised on our website

If a wrong product is delivered to you

If you no longer want the product you received.

Then the product must be returned unused and unactivated , in its original packaging with all seals intact.

We will be responsible for paying the delivery charge for returning a product, you don’t need to worry about the delivery cost .

You can enjoy the VIP Fastpass and fast repair service in the appointed Carlcare Service Center order from Tecno.com

Service Note: Mobile phones: within 12 months, Accessories: within 3 Months.

How to Create A Return ?

Step 1: Contact our Service Center

Contact our service center by Hotline, Email or Live Chat

Step 2: Send a picture

Send a picture of the item you want to return to our service centre email

Step 3: Pack your product

Ensure that the product being returned does not have the seal broken and it’s intact as delivered.

Step 4: Return your product

If the product you want to return meets all the return requirements, our delivery partners would pick up the item and a refund would be processed